FAQ

FAQ

How do I schedule a consultation (& is there a fee)?

Simply contact us to arrange a free consultation. A cleaning estimate will be given according to size, traffic and clutter. As for organization, we’ll discuss the areas in which you need assistance. I then provide a free estimate for services.

What are your rates?

Our pricing is completely individualized. We base our pricing on many factors, including the presence of pet hair, clutter and even your lifestyle. This is why we like to meet with you before quoting you a price. Please contact us for more information.

Do you have packages?

We offer maintenance packages (routine cleanings), Wowing Windows (window cleaning), Steam it up, Clean it up (carpet steam cleaning), Kitchen Makeover (which is an in-depth cleaning and organization of your kitchen).We completely individualize our cleaning and tailor our visit to your individual needs and your home’s cleaning requirements. Organization rates are hourly.

Do you bring your own cleaning supplies, chemicals and equipment?

Yes, we bring everything we need to clean your home. You don’t have to provide a thing but dirt.

Do you clean homes just once, or do you have to clean long-term?

We can come just once, or just once in a while. No contracts need to be signed, however once with maintenance packages there is no initial fee after the first time.

How many people will be in my home during each cleaning?

Typically, there will be one person in your home. On some occasions, there may be two people. For example, if you need emergency help fast, we may send two people to do the job. You will be informed with a short biography of any person who will be working for you. Revitalize with Rebekah respects that your home is private, and values the trust you place in us when inviting us into your home.

If I sign-up for long-term service, will the same person be in my home each time?

We make every effort to ensure that the same team member who serves your home cleans during each visit. If a member of the team changes, we will contact you beforehand with a short biography of who will be replacing them.

What time will you be at my home?

We typically start between 9-9:30 AM. If you would like us to be at your home at a specific time, we recommend that you inform us in advance. As we clean homes during the day, we often encounter things that delay our arrival at our next home, like traffic, or a customer who would like some additional help. For midday service, we give you a window of time for our arrival.

What is the difference between Revitalize with Rebekah and another cleaning service?

We strive to changes lives while we are at your home and after. We are where simplicity meets nature. We use naturally derived cleaners and have a “Detailed Rotating System”, and leave with a 100% satisfaction guarantee. We commit to changing our community. Every month we donate 5% of sales to a non-profit organization. All of us at Revitalize with Rebekah understand that we must earn and keep your trust, and clean thoroughly and efficiently while respecting your individuality. We believe that and act on that. Please read more about our mission/overview.

If there is a problem (or a complement), who can I call?

If you have a problem we recommend you contact the office as soon as possible. We also give routine “Satisfaction Surveys” starting after your first service and then every 6 months. We strive to be the best.

I would like to get a gift card for a friend, family member, or co-worker. How is this accomplished?

Please contact us for a gift card to be sent to you or directly to the gift recipient.

I would like to give a gift card for a whole house cleaning. Can you tell me how much to spend?

It is difficult to give a price via e-mail without seeing the home in question. We base our pricing on many factors, including the number and size of rooms, pets, clutter, surfaces of countertops and floors and even the lifestyle of the homeowner.

We will clean the home within the amount of the gift card, or the gift recipient can apply the amount to additional services. For more help to determine how much to spend on a gift card that you intend for a whole house cleaning, please contact the office that serves the gift recipient’s area. They will be happy to help you.

I’m interested in working for Revitalize with Rebekah. How do I apply?

Please contact the office to discuss employment opportunities.

When you organize should I get involved with the process (& will my involvement reduce the price)?

Absolutely, but it depends on the project. Client involvement is encouraged with tasks such as paper organizing because investing yourself in the process makes successful maintenance more likely once the project is complete. The price will also go down because a few hours from you means a few less hours for us on-site.

When organizing can a project still be a success without my hands-on involvement?

Yes. Hands-on involvement by the client is not required. In fact, certain projects like installing a new closet system would not require your help (unless you need to purge and donate excess clothing). Whenever sorting through items clients should be present. Once we discuss your needs, a plan can be devised and carried out without you needing to get your hands dirty.

When it comes to organizing my home, I’m not a perfectionist. Can I ever maintain it after the project is complete?

There’s no need to be a perfectionist. In fact, perfectionists often have a more difficult time with organizing (they sometimes neglect it altogether if there’s not enough time to make it perfect). Because the project will be based on your personal or business habits, it is more likely to work for you.

You talk a lot about habits when I function in my house. Do we really need to get into all of that?

It is understood that some people don’t want their habits analyzed; they just want their closets organized. While many projects can benefit from looking at patterns of use, some jobs are more straight-forward. If you don’t feel like talking about habits, just say “Don’t analyze; just organize”. Our feelings won’t be hurt (much).

When organizing something like a garage, do you just design areas or install products too?

We handle all aspects of the project from the design and purchase of materials to installation and clean up. (You purchase materials, we offer to pick up and assemble).